Terms and Conditions

Community Guidelines, Terms of Use, & Privacy Policy
Thank you for being part of the CAI Exchange. To ensure the best possible experience for all members, these basic guidelines for participation have been established. By joining and using this community, you agree that you have read and will follow these rules and guidelines. Questions should be directed to our Member Services department.

CAI is dedicated to maintaining a respectful and inclusive community. Please follow these guidelines when participating: 

Be Kind
Please be polite to all members, even if you disagree with them. Focus on the content of posts and not on the people making them. Don’t post anything that is hateful, discriminatory, or invalidates experiences. Keep in mind that real people read your posts and comments. 

Respect The Space
CAI is committed to making diversity, equity, and inclusion a core aspect in our membership, on our staffs, and within the community association housing model at large. We firmly believe in the unique strengths of every individual and that diversity makes organizations more successful and communities more fulfilling. By actively cultivating diversity, we benefit from a vastly richer mix of ideas, perspectives, and life experiences that expand our thinking and our possibilities. We strive to foster a culture of discovery, innovation, and service as we continue to focus on our mission to build better communities. Practice these principles and create a community that is welcome, uplifting, and informative. 

Be Authentic
No matter how you connect to the association community, be yourself when creating your profile. Respect intellectual property. Share original content in your discussions, comments, and private messages and give credit to the author when sharing someone else’s work.

Be a Contributor
Help establish the CAI Exchange as a powerful tool in community associations by sharing successes, challenges, constructive feedback, thoughtful answers, and resources. State concisely and clearly the topic of your comments in the subject line. This allows members to respond more appropriately to your posting and makes it easier for members to search the archives by subject. Include a signature tag on all messages. Include your name, affiliation, location. 

Be Safe
Protect your personal information. Any contact information you share in comments and discussions will be visible to everyone. If you want to share private contact information with another member, you are encouraged to use the private messaging feature and visit your privacy settings to choose what others see on your profile. 

Moderation Guidelines
To provide a safe space for this community, discussions or comments may be removed at any time if community guidelines have been violated. Posts, comments, direct messaging, profile bios, or any media including photos, videos, and files that are defamatory, threatening, contain explicit content, or considered spam will be removed. Surveys may not be posted to any community, but CAI reserves the right to share the association’s surveys.

Self-promotion of programs, products, or services is not allowed. Members may not post jobs or resumes on any community. CAI representatives or members may promote CAI programs, products, or services. Jobs should be posted on the CAI Job Market. Additional action may be taken to limit a violator’s access to the forum. Using the Exchange for fundraising, marketing and advertising efforts is prohibited except by CAI, the Foundation for Community Association Research (FCAR) and CAMICB.

Sharing industry trends and resources is permitted.

CAI reserves the right to promote the association's programs, products, or service through any community resource including posts, announcements, library uploads, direct emails, and blogs.

Messages should not be posted if they encourage or facilitate members to arrive at any agreement that either expressly or impliedly leads to price fixing, a boycott of another's business, or other conduct intended to illegally restrict free trade. Messages that encourage or facilitate an agreement about the following subjects are inappropriate: prices, discounts, or terms or conditions of sale; salaries; profits, profit margins, or cost data; market shares, sales territories, or markets; allocation of customers or territories; or selection, rejection, or termination of customers or suppliers. 

The intention of the CAI Exchange is to provide support to community association professionals. Any unrelated items that detract from the conversation may be removed at the discretion of CAI. We reserve the right to suspend or terminate membership in this community for anyone who violate these rules. 

Help cultivate a safe and inclusive community by reporting discussions, replies, and members that you feel abuse or violate these guidelines.

Your Content
You are responsible for any content you submit to the forum. By submitting content, you do not lose any ownership rights you may have to this content, but you understand that the content will be publicly available for others to view, share, and use at their own discretion.

The CAI Exchange is a service provided to CAI members, and CAI is not responsible for the opinions and information posted on this site by others. We disclaim all warranties with regard to information posted on this site. In no event shall CAI be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or profits, arising out of or in connection with the use or performance of any information posted on this site. 

Privacy Policy
We respect your privacy
Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of our organization except as noted below. 

With Whom Do We Share the Personal Information We Collect Through This Site 

Our Service Providers
We may share your personal information with companies (including our affiliates) that perform services on our behalf, for example, companies that help process credit card payments. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide specific services on our behalf.  
Business Transfers
Your personal information may be transferred to another entity (either an affiliated entity or an unrelated third party) in connection with a merger, reorganization, dissolution or similar corporate event. If such a transfer were ever to occur, the acquiring entity’s use of your personal information will still be subject to this Privacy Policy.  
Government and Legal Disclosures  
We may disclose the personal information we collect through this Site, when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce our Terms and Conditions or other agreements that govern your use of this Site; or to protect the rights, property or safety of our company, our users, or others. 

External Sites
We are not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information. 

A "cookie" is a small data text file that is placed in your browser and allows us to recognize you each time you visit this site (personalization, etc). Cookies themselves do not contain any personal information, and we do not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as newsfeeds. 

Remember The Risks Whenever You Use the Internet
While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to us and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through our site have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.  For any other information please contact us using the Contact Us page.