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No matter what industry we are in, we all work with customers.   Recently, we've been discussing our Customer Service Experience and what that means for our business. Here are some videos were we discussed it
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DVR, NVR, OVR…What does it all mean?  I just want to see my cameras! Camera Systems are coming in all shapes and sizes these days. The most popular camera systems are 8 cameras and under with the end goal to quickly see live video from ANY Device and EASILY find and locate recorded video clips to share with police. The 3 typical configurations of camera systems are as follows: DVR (Digital Video Recorder) :  Analog cameras with a simple to use interface for viewing live and recorded video.  Typically used for local, onsite recording and viewing. Although analog camera signals have vastly improved in recent years with HD cameras, low ...
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Boards can have a very difficult time budgeting for reserve project expenses as community members often don’t see the point of saving for component project expenses many years into the future. There is a perception that the homeowners in the community at the time of the replacement project should be responsible. This view often spills over into Board decisions as they are pressured to keep dues as low as possible, an easy situation to fall into when projects costs like roofing or asphalt resurfacing can be decades into the future. I’m going to touch on some of the more common reserve budget issues we see regularly and provide some examples of scenarios that ...
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Over the years I have learned there are two types of Clients that commonly come to us for our reserve study expertise. Those that would like us to complete a “made to order” reserve study – where the component list and costs are determined by them either before the study is completed or after an initial draft is submitted and those that have a hands off approach and just ask us to do a comprehensive reserve study that includes all common area component projects and their associated costs. Now before I begin I want to make it very clear we only do one type of reserve study here at Reserve Data Analyst and that is for full disclosure, we strive to have comprehensive ...
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Please take a few moments to view the overview on the latest technology available for associations all over the nation. This is a 9 minute description of how Credit Reporting is being deployed by associations across the nation. View Overview Here: Credit Reporting Video
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Sperlonga proves results to Community Association Industry On-time homeowners are no longer forced to subsidize delinquent homeowners. Dramatic reductions in late pays and aged receivables for associations across the nation. View Analytics H
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With the end of the year right around the corner, it is a great time to reflect on the past year while keeping an eye towards what is ahead. It is amazing how time flies when you are busy wiping out delinquent balances for associations. While we are excited for what 2017 has to offer, we wanted to thank the many associations who have already utilized our service and allowed us to provide a technology that has been long overdue in the industry. Looking ahead is always important in any business or industry, but as you look ahead it is also important to see where youve been and share a little of what you have learned. Well, in this industry weve ...
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I have checked the US Department of Labor ADA page and don't find anything requiring private associations to adhere to anything. Is anyone aware of any requirements? If so where can I find it stated officially
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Hello - has anyone yet come up against having an Airbnb home in your neighborhood? We have a homeowner who sold the home to an investment company with a lease to purchase option. The company has turned it into a fulltime Airbnb and it's a nuisance. The homeowner doesn't live there but retains the address because he has (1) used a VA loan so it should be his primary residence and (2) he's getting VA discounts on the property taxes on the home in which he does not live. Any help is appreciated. Thank you
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In addition to the looming bankruptcy of the Crossings at Willow Creek Prescott, we have recently filed a complaint with the Prescott Police Department over the probable misappropriation of credit card payments by the Management Company - Amcor in Scottsdale Has anyone had any similar experiences of this? Check out www.arizonahoa.blogspot.com ************************************************************************ To: Ms. Debora Black City of Prescott Police Department You may have seen various emails where I offered the President of Amcor, Dennis May, the opportunity to respond to certain irregularities in their management of the Crossings ...
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We received the letter attached from Mr Bolen Esq. at Carpenter Hazlewood, the largest HOA firm in the world. Mr Bolen is the ex President and current Director of Central Arizona CAI. So we must take this seriously as as it announces the looming bankruptcy of our HOA. Click HERE for the letter We have canvassed every one of almost 600 elected Arizona State Officials to find a precedent for this without finding one Does anyone have experience of an HOA going bankrupt nationally? If so please go to our blog at www.arizonahoa.blogspot.com or click HERE and offer any help or suggestions. You are free to comment. Please go there anyway if you're interested. ...
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Your Towel Bar Can’t Save You (This blog post about bathroom safety is a contribution by Kindra French, owner of 101 Mobility of San Diego, CA ) Kindra French, owner of 101 Mobility San Diego Mr. and Mrs. Sparkman are a lovely couple, in every sense of the word. They are kind, courteous, loving, and accepting, toward one another and toward everyone around them. They’ve walked together through a lifetime of joys and sorrows, victories and challenges. As they grow older, Mr. Sparkman is facing new mobility challenges. He uses a walker, and often leans on sturdy furniture for help with his balance. He navigates slowly and deliberately ...
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Carolina Beach adds floating wheelchair to their visitors’ fleet By Hannah Leyva on March 10, 2016 PortCityDaily.com is your source for free news and information in the Wilmington area. WaterWheels beach wheelchair. Courtesy photo. Carolina Beach wants to make sure everyone can enjoy their beach, so this year they’ve expanded their existing beach wheelchair fleet to include something new to the town: a wheelchair that can float in the water. “We wanted to make sure we have a variety of wheelchairs available to our visitors,” said the town’s Parks and Recreation Director Eric Jelinski. “As soon as we ...
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Our HOA has assumed responsibility to pay for all damage resulting from water leaking from the HOA's in-wall plumbing including both 'direct' damage such as removing and replacing wallboard to access and repair the leaking pipe AND 'collateral' damage such as adjacent flooring, carpeting and cabinets that were damaged by the leaking water. Sometimes the whole floor has been replaced so the 'existing' and 'replaced' sections "match" costing the HOA $20,000 or more. Our association's insurance carrier said many HOA's advise residents to claim such damage on their individual homeowner's insurance rather than having the HOA pay for 'direct' and 'collateral' damage...appreciate ...
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If your'e being threatened by an attorney stifling your rights - click HE
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Whilst this is an excellent forum, anyone wishing to focus on Arizona please click HER
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This blog is going to focus on some of the crazy things Community Association Managers experience from week to week. The goal is to share some of the more humorous calls we receive, and show some support for the Community Association Manager who is feeling like they are alone when it comes to crazy issues they are faced with day in and day out. YOU ARE NOT ALONE! Our company is mostly made up of portfolio managers servicing Eastern and Central Pennsylvania. Key: BM=Board Member, UO=Unit Owner, CM=Community Manager This Weeks Board Member Requests: BM to CM: "Since my son is done with school we want to have him go around painting curbs ...
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