Blogs

HOA Homeowner Debt

By Teena L Vogel posted 21 days ago
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When posting a monthly financial report for our HOA, the certified manager included  the Aged Owner Balance Report which showed Homeowner names, addresses and amount of their debt. One would think that this information is private and that the certified manager has breached their responsibility to keep this Homeowner information private. A few Homeowners on this report are considering legal action. Mistakes do happen, but facts are facts. What recourse, if any do these Homeowners have? Should the certified manager be reported and to whom?
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Successful Outcomes BEGIN with Clear Expectations

By John Bruder posted 02-03-2023
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Over the past five years, high turnover rates have become a prevalent issue in the HOA market. Many HOAs have reported difficulties retaining community managers, landscapers, and contractors, who often fail to meet expectations regarding cost and quality. If you have encountered a similar situation, you are not alone. The root cause of this problem often lies in unclear expectations and poorly defined budgets. Unclear scopes of work often lead to inconsistent bids, causing dissatisfaction and mistrust among the parties involved. As a result, Board members face difficulty evaluating bids that vary significantly in price, which often leads to poor decision-making ...
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Stay on Target

By Catherine Fulkerson posted 01-03-2023
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Stay on target! If you are serving on a non-profit or community association board you have 10 key responsibilities to your fellow board members and the organization:    1) Fulfill the mission and purposes of the organization, and advocate for them. 2) Select the general manager or chief executive. 3) Support and evaluate the general manager or chief executive. 4) Ensure effective planning. 5) Monitor and strengthen programs and services. 6) Ensure adequate financial resources. 7) Protect assets and provide financial oversight. 8) Build and sustain a competent board. 9) Ensure legal and ethical integrity. 10) Enhance and organization’s public ...
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Learn Your Team's Strengths

By Catherine Fulkerson posted 11-29-2022
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Instead of focusing on what people are doing wrong; highlight and celebrate what they naturally do well – their strengths.  Learn your Team’s Strengths by having them take the CliftonStrengths Assessment. Then have a facilitator compile the results of the whole team and lead a discussion on how the different strengths of each staff member can lend to the success of a your organization’s operations.  The outcome – Individual team members will gain a better understanding of what motivates or drives their peers, and they will learn how to work together more effectively by utilizing their respective strengths.
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Moving Together - Board Strategies

By Catherine Fulkerson posted 10-18-2022
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It is important for your whole Board to move together in the same direction.  Each Board member is responsible for actively participating in and approving decisions that guide the organization’s strategic direction.  Specifically, they are responsible for: Insuring comprehensive organizational planning occurs. Participating in the strategic planning process. Assessing the merits of the planning process and results. Formally approving agreed upon outcomes or roadmap. Using the roadmap goals as a guide for budgeting and other priorities. Tracking the plan’s implementation and the organization’s progress based on the established roadmap.
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Collect data first!

By Catherine Fulkerson posted 10-01-2022
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Collect data first!  Strategic planning efforts should begin with research; a thorough review of the organization’s current state. In essence, a 360 Review.  Specifically, your planning consultant/facilitator should:  Examine all governing documents to include, but not limited to the organizational structure, bylaws, board and administrative policies, committee charters, financial statements, reserve study reports, and minutes from Board meetings and committees over the past year. Research national or regional industry best practices and the trends that are impacting or could have an impact on the organization’s operations and ability to deliver services. ...
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Community Survey Development

By Catherine Fulkerson posted 09-29-2022
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Considering a survey for your community? Here are some things to keep in mind: Your community survey should be focused and not include “everything but the kitchen sink”. Do not ask “nice to know” questions”.  Instead, ask questions that will provide data the Board can use to make impactful resource decisions to improve community facilities, services and boost home values.  As a first step, identify topics that are of greatest interest to you and your Board such as: Common area maintenance and improvements Recreation programming and offerings Design standards and maintenance Communications Community engagement and involvement Board and committee ...
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Assessments

By Joan DeSantis posted 08-06-2022
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Has anyone had experience with assessments? We are going through assessments but not everyone wants to pay their share.
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Communication Channels to Build a More Connected Community

By Ashish Patel posted 08-04-2022
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Effective communication is vital to a community’s success.  Through better communication, boards and managers can operate the community more efficiently together and build trust with residents.  However, in an ever-changing world, it can be challenging to choose communication channels that are best suited to your community.  In this post, you’ll learn the importance of having multiple ways to communicate and common communication channels. Why it’s important to have multiple ways to communicate: Better reach and engagement - Your message will get across more effectively when you communicate through channels your residents prefer.  Meet different ...
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Board

By Melissa Kobin posted 04-21-2022
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The first message I saw here today regarded the use of the word “Board” as a synonym for “Association “.  They are not synonymous.  Our tiny board has usurped the owner’s authority. I am wondering if it is permissible for me to send a letter of introduction to my neighbors and a brief summary of issues, responsibilities, and the authority we have as members of our association. People are scared.  I am finding it increasingly more difficult to be silent even as I am forced to pay ridiculous sums to the board attorney.  However, I am disabled. Most recently Covid left me with pulmonary embolisms and I am just tired. I can’t go door to door.  I’d ...
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Words Matter: Say "Association President," Not "Board President"

By J Ray Harwood posted 03-01-2022
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I hear it all the time, not just from association members and leaders, but from management companies, community managers, and even HOA attorneys: “Ray is the Rio Crossing board president.” But I've reviewed dozens of association bylaws, and none of them authorizes a president of the board of directors .  The officers - including the president - are officers of the association .  While some people might think the board and the association are one and the same, they're not.  And I'm sure most of you who have been in the association business know this to some extent, but many of you don't often make the distinction clear when you're talking with homeowners, ...
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Useful templates for HOA managers

By Brian Bosscher posted 02-17-2022
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Efficiency has been and continues to be a top priority for property and community managers. According to a notable property management industry report, efficiency matters because associations expect property managers to perform more services in the same amount of time. Interestingly, while it is still very high on the list for about 1/4 of managers, fewer see it as a primary concern today. In 2017, 49% of managers were trying to prioritize efficiency. Now, only about 25% are.      It’s not that these professionals don’t care about working smarter. The more likely explanation for this decline is that community managers have found solutions to help them operate ...
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What Can a Homeowners’ Association Do to Keep Holiday Decorations from Staying Up All Year?

By Bryan Davis, Esq posted 01-12-2022
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The holiday season is a time of celebration. Homeowners often take part in the celebration by decorating their homes with a variety of decorations and lights to suit the season. However, these holiday decorations are often left out long after the season ends. This article will provide an overview of what a homeowners association can do to prevent these decorations from staying up all year without limiting the festivities. The board of directors of a homeowners’ association has a fiduciary duty to homeowners to maintain the community to the level that homeowners expected when they purchased homes within the association. Part of this duty entails regulating ...
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Always Ask "WHY?": Are Empathy and Reason YOUR Stars and Stripes?

By Steve Horvath posted 12-31-2021
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Almost exactly one year ago, I published Board Discipline: Has your Board been Naughty or Nice this Year ? While thinking through major themes from common interest community discussion over the last twelve months, a timely and fitting year-end post on the CAI Members Forum catalyzed this year's message.  A homeowner decided to fly the Flag of the United States of America upside down.  The original poster suggests that their Board would like the flag flown "with the stars up" and that several protest signs were removed in response to a violation letter (presumably asserting a rule that yard signs are disallowed).  Those signs are now taped to ...
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Strategic Planning First Step = Research

By Catherine Fulkerson posted 06-09-2021
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Collect data first!  Strategic planning efforts should begin with research; a thorough review of the organization’s current state. In essence, a 360 Review.  Specifically, your planning consultant/facilitator should:  Examine all governing documents to include, but not limited to the organizational structure, bylaws, board and administrative policies, committee charters, financial statements, reserve study reports, and minutes from Board meetings and committees over the past year. Research national or regional industry best practices and the trends that are impacting or could have an impact on the organization’s operations and ability to deliver services. ...
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Stay on Target

By Catherine Fulkerson posted 05-18-2021
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If you are serving on a non-profit or community association board you have 10 key responsibilities to your fellow board members and the organization:    1) Fulfill the mission and purposes of the organization, and advocate for them. 2) Select the general manager or chief executive. 3) Support and evaluate the general manager or chief executive. 4) Ensure effective planning. 5) Monitor and strengthen programs and services. 6) Ensure adequate financial resources. 7) Protect assets and provide financial oversight. 8) Build and sustain a competent board. 9) Ensure legal and ethical integrity. 10) Enhance and organization’s public standing.
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Turf Maintenance Current Events , Concerns/Trends/Themes

By Michael Prescott posted 03-22-2021
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Ask a question or bring a concern to the collective, 2021 will bring new challenges to our industry.  I would like to post a platform for discussion that highlights areas of concern surrounding turf maintenance.  These areas range from  fertilization,  fungus, pest control and more.  The bottom line is what can be done to protect investments and maintain a balance in the environments and budgets.
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Build a Shared Vision by Focusing on Strengths

By Catherine Fulkerson posted 03-16-2021
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The best method to get teams and the individuals within them to move forward in the right direction is by bringing them together to learn about their unique strengths; aspirations for the jobs they are performing; preferred operational norms; and defined priority goals they can collaboratively achieve.   Instead of focusing on what people are doing wrong; highlight and celebrate what they naturally do well – their strengths.  Learn your Team’s Strengths by having them take the CliftonStrengths Assessment. Then have a facilitator compile the results of the whole team and lead a discussion on how the different strengths of each staff member can lend to the ...
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Pose Learning Questions

By Catherine Fulkerson posted 02-12-2021
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Pose “learning” questions to your Strategic Planning Stakeholders group that will provide you with candid and valuable insight to the current and future operations of your organization.   Allow respondents to give this input anonymously to an outside facilitator.  People are more willing to lend their view or “give voice” to someone who will not judge but listen.  The facilitator can tabulate and analyze the information to identify common themes that will formulate the key areas of focus of your strategic plan.
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Improtance of Strategic Planning Schedule

By Catherine Fulkerson posted 01-27-2021
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Establish a strategic Planning schedule that is deliberate, collaborative, and builds synergies among you, your leadership team, and the Board.  The process of developing a strategic plan is just that, a process.  If done correctly, it also builds a shared understanding and commitment to navigate the organization or community in the right direction.
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