Thursday, May 10, 8:30–9:20 a.m.
Managing the Chaos: Effective Tools for Working with Challenging Community Personalities to Reduce Negative Perceptions in Community Associations
Internal struggles between community association residents, board members, and managers can lead to sensational newspaper headlines or coverage on the local news that paint a negative picture of a community. This bad press can potentially impact community perceptions and property values, and increasing the level of community acrimony. Join your peers for an open and honest discussion about how to approach these issues and decrease the chances for bad press using real-life examples.
PRESENTERS:
Lesley Millender-Irwin, CMCA, AMS, PCAM, Crummack Huseby Property Management, Lake Forest, CA
Matt D. Ober, Esq.*, Richardson Ober PC, Pasadena, CA
Thursday, May 10, 9:30–10:20 a.m.
Taking Control of Your Day: Achieving Daily Breakthrough Performance
In the community association business, the daily volume of emails, phone calls, and texts can feel overwhelming and hinder productivity—but it’s possible to take control of your day and accomplish more than you think you can. Learn the tips, tricks, and techniques for managers to tackle daily tasks and challenges efficiently, effectively, and professionally.
PRESENTERS:
Kregg Hale, Sentry Management, Inc., Longwood, FL
Bradley Pomp, Sentry Management, Inc., Longwood, FL
Thursday, May 10, 3:15–4:05 p.m.
Beyond Credentials: EQ Is the Key to Personal and Professional Success
While education and professional development programs are designed to help us to succeed in our fields of endeavor, our level of emotional intelligence—our EQ—is the primary predictor of success and excellence. Learn why business fundamentals and technical details don’t always equip us with the tools we need to do our jobs successfully, and how to excel in the real world by studying and learning the value of EQ.
PRESENTERS:
Thomas Willis, AMS, PCAM, Association Bridge, LLC, Damascus, MD
Joseph Wise, CMCA, AMS, PCAM, Wise Property Solutions AAMC, Johnson City, TN
Friday, May 11, 11:40 a.m.–12:30 p.m.
Community Associations in Pieces: Case Studies in Cooperation
Successful communities are created when dedicated homeowner leaders, managers, and business partners collaborate. Using three real-life examples, members from each of CAI’s Membership Representation Groups discuss their roles in working cooperatively to solve a difficult community issue. This topic builds on the 2017 annual conference session Professionalism for the Industry that explored how best to serve our communities together.
Moderated by: Ursula K. Burgess, Esq., Rees Broome, PC, Tysons Corner, VA
Panel members include leaders from each membership type: Homeowner, Manager, and Business Partner.
Janet L. Newcomb, Huntington Beach, CA
Judith Silva, Sacramento, CA
Pamela D. Bailey, CMCA, AMS, PCAM, Chaparral Management Company AAMC, Houston, TX
Jessica Towles, CMCA, AMS, PCAM, Lieberman Management Services Inc., Elk Grove Village, IL
Cyndi Koester, CMCA, AMS, PCAM, SwedelsonGottlieb, Los Angeles, CA
Peter Miller, RS, Miller-Dodson Associates, Annapolis, MD
Friday, May 11, 2:30–3:30 p.m.
TED Talks: Communications
Moderated by Thomas Willis, AMS, PCAM, Association Bridge, LLC, Damascus, MD
- Dealing with Difficult People: Communication Strategies for Dealing with Residents and Vendors Effectively
How effectively do we communicate with one another, our team, board members, and business partners? Effective communication is paramount and necessary in our day-to-day activities both in the workplace and in our communities. This session explores relevant and practical concepts, methodologies, and best practices to diffuse disputes, negotiate, and develop and enhance interpersonal relationships with others competently.
Presenter: Jill Kalter, Resolve Mediation, Inc., Tequesta, FL
- Four Fantastic Leadership Laws for Managers from “The 21 Irrefutable Laws of Leadership” by John C. Maxwell
No matter what level of community association you manage, leadership skills are required for success. This session explains Maxwell’s 21 leadership laws and how each one can be a beneficial tool in your personal tool box. Not only do the laws elevate your leadership to the next level, but by mastering them you can add significant value to those around you. Learn to grow yourself and others, highlight existing personal strengths, and identify areas for improvement and development.
Presenter: Deb Bell, Powerhouse Executives, Parrish, FL
- Promoting a Positive Perception of HOA's
How does our everyday communication impact the perception of our community? Are there ways to make homeowners feel PART of the process, as opposed to being SUBJECTED to the process? Through inclusive communication, committee invitations, positive newsletter and every day positive experiences, we can highlight what's GREAT about living in a community, and honestly, that perception starts one community at a time; one manager at a time.
Presenter: Kara Cermak, CMCA, AMS, PCAM, RealManage AAMC, Elgin, IL
Friday, May 11, 3:45–4:45 p.m.
TED Talk: Good Ideas
Moderated by Thomas Willis, AMS, PCAM, Association Bridge, LLC, Damascus, MD
- An Excellent Journey: Navigating Balanced Decision Making
When guiding your HOA in reaching their community's goals, knowing how to read the road map is critical but knowing who is in "the passenger seat," may be more important, it could affect your journey and final destination. Balanced decision making is a journey. Focusing on the five types of decision makers, whether HOA Members or Board Members.
Presenter: Janet Ulrich, HOA Organizers, Inc., Van Nuys, CA
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Woods Landing: Ghost Town to Gold-Star Community
Woods Landing was considered a "Ghost Town" when the builder went bankrupt and the development was abandoned. Now it is a Gold Star Community and it has been rated in 2016 the best Homeowners Association Board by the New Jersey Chapter of the CAI for developments under 1,000 units. How the Homeowners succeeded and turned everything around is a story all developments need to hear and help change their operations.
Presenters:
George Greatrex, Esq., Shivers, Gosnay & Greatrex, LLC, Cherry Hill, NJ
Dr. Robert Kahrmann, Horizons At Woods Landing, Mays Landing, NJ
Paul Raetsch, Mays Landing, NJ
- Hiring Strategies
Recruit for attributes, not a job description. Hire for retention, not a place holder. Incentivize for success, not for entitlement. In this presentation, we will discuss best practices to on-boarding and keeping talent in your organization. Not only is the landscape of talent changing, we will learn that the old ways of hiring were not always the best ways, even than.
Presenter: Jason Shupp, Ferguson Roofing Co., Saint Louis, MO