Thursday, May 10, 9:30–10:20 a.m.

From Manager to Matador: Controlling the Message in the Modern Media Age
Every successful community association manager receives extensive training on how to handle board meetings, but in today’s media landscape, managers also must sharpen their management skills for the ever-evolving digital age. Discover management best practices for social media guidelines and how to speak to the press, how to navigate emerging platforms like Nextdoor, and how to approach the rise of citizen journalism.

PRESENTERS:
Javier Delgado, Esq., Carpenter, Hazlewood, Delgado & Bolen, LLP, Tempe, AZ
Connor Doyle, AMS, PCAM, RTI/Community Management Associates, Dallas, TX

Thursday, May 10, 3:15–4:05 p.m.

Hot Legal Topics: Presented by the College of Community Association Lawyers
Every manager needs to be aware of the latest, most burning issues in community association law. This session covers legal developments and the actions managers need to take to avoid potential liability. 

PRESENTERS:
Brendan P. Bunn, Esq.*, Chadwick, Washington, Moriarty, Elmore & Bunn, PC, Fairfax, VA
Julie McGhee Howard, Esq.*, NowackHoward, LLC, Atlanta, GA

Friday, May 11, 3:45–4:45 p.m.

Stayin' Alive: Keepin’ it Real
Today’s fast-paced, technological world presents many challenges for community association management and governance. This session explores the downside to technology, particularly how the expansion of digital platforms for sharing negative thoughts or opinions can negatively impact community associations. Learn how technological advances can affect managers’ career longevity, the number of community residents who want to serve on an association board, and liability for both managers and board members.

PRESENTERS:
Douglas J. Henken, CIRMS, Community Association Underwriters of America, Chantilly, VA
Susan C. Manch, CMCA, AMS, PCAM, FirstService Residential AAMC, Fredericksburg, VA
Edward J. O'Connell, III, Esq., Whiteford, Taylor & Preston, LLP, Falls Church, VA