Thursday, May 10, 9:30–10:20 a.m.
Ethics and the Art of Professionalism
The most common ethical complaints in the community association industry involve managers who fail to act professionally. This interactive session features case studies from complaints received by CAI (and CAMICB), and introduces interactive discussion about the right and wrong methods to use when interacting with clients and competitors, and how to avoid—and respond to—ethics complaints.
PRESENTERS:
Drew R. Mulhare, CMCA, AMS, LSM, PCAM, Realtec Community Services AAMC, Williamsburg, VA
Jessica Towles, CMCA, AMS, PCAM, Lieberman Management Services, Inc., Elk Grove Village, IL
Friday, May 11, 10:40–11:30 a.m.
Staying Ethical in a Competitive World
In the unique world of community associations, challenging ethical situations arise often and determining the appropriate response can be difficult. Featuring a panel of experts who will discuss difficult, complex, and sometimes baffling ethical problems that community association managers face, this session is an interactive discussion that includes debates, common questions, and answers to specific ethical issues using CAI's Professional Manager Code of Ethics as a guide.
PRESENTERS:
Steven Shuey, PCAM, Personalized Property Management Co., Cathedral City, CA
Margaret Wangler, Esq.*, Fiore, Racobs & Powers, Palm Desert, CA
Friday, May 11, 2:30–3:30 p.m.
Developing Community Leaders
Today's community associations need more than management services—they need skillful leaders adept at handling change at every turn. In this panel discussion, you’ll learn the most beneficial leadership qualities and skills necessary for successful community managers who can navigate complex association issues and how to provide the best support for your communities and residents.
PRESENTERS:
Gregory G. Smith, CMCA, AMS, PCAM, Associa, Lodi, CA
Debra A. Warren, CMCA, PCAM, Associa, San Raphael, CA
Friday, May 11, 3:45–4:45 p.m.
How to Prevail with a Polarizing President
A polarizing association president can lead a community effectively, but also can cause divisions within the association board and its members, resulting in long and ineffective meetings, staff turnover, and wasted time and finances. Learn how experienced association managers can cope with an overzealous leader through interactive role play. Discussion topics include the positions of managers and outside counsel and options for harnessing strengths and minimizing weaknesses.
PRESENTERS:
Vicki Eileen Eaton, CMCA, AMS, PCAM, Worman's Mill Community Conservancy, Frederick, MD
Ruth O. Katz, Esq., Lerch, Early & Brewer, Chartered, Bethesda, MD
Jeremy M. Tucker, Esq., Lerch, Early & Brewer, Chartered, Bethesda, MD
Aimee Winegar, CMCA, AMS, LSM, PCAM, Community Association Services, Inc. AAMC, Gaithersburg, MD
Saturday, May 12, 9–10 a.m.
BONUS General Session: How to Recruit and Retain Volunteers
Finding volunteers, motivating them, directing them, and maintaining their interest in both volunteering and the community can be a challenge for any community association manager. Learn how to understand volunteers, pinpoint what motivates them, and how a community association can thrive by building a platform for future success in volunteer development.
PRESENTERS:
Kathy Gonzales, CMCA, CAE, CAI Orange County Regional Chapter, Santa Ana, CA
Dr. Steve Swafford, Leadership Outfitters, Inc., Santa Monica, CA