• Strong, effective, results oriented leader with a proficient understanding of Customer Care, Collections, Retention, and Inbound Sales environments with an aptitude for operational strategy development
• Ability to drive a culture of performance and engagement translating organizational objectives into a compelling vision and clearly articulated goals, strategies, and measures across regions and teams
• Proven track record of developing customer centric strategies improving customer satisfaction and net promoter scores while maintaining or reducing expenses
• Relatable and approachable leader with a history of creating great teams; talent cultivator with a strong record of developing and promoting the next generation of leaders
• Adept collaborator with mutually beneficial relationships across the financial industry and beyond